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SERVICES

Support

Customer Support

MEASAT provides expert technical support through its Customer Engineering team and Network Management Centre (NMC), ensuring reliable and high-performance satellite services for all clients

Customer Engineering

MEASAT’s Customer Engineering team supports both new and existing customers by designing innovative, cost-effective satellite network solutions tailored to each organisation’s communication requirements

  • Provides strategic guidance on satellite network architecture and deployment
  • Develops customised, future-ready solutions that optimise performance and value
  • Assigns a dedicated engineer to manage and oversee each customer’s MEASAT network
  • Delivers ongoing technical support through on-site visits, phone, and email

Network Management Centre

Operating 24/7, MEASAT’s NMC ensures continuous service quality across all satellite operations. Staffed by experienced engineers, NMC monitors network performance in real time and responds swiftly to technical issues

  • Monitors network health and customers traffic performance
  • Detects and resolves service disruptions including interference issues in real time with advanced carrier monitoring system
  • Manages complex technical incidents with dedicated in-house specialists for fast and effective resolution
  • Ensures smooth onboarding process for new clients with minimal service disruption
  • 24/7 customer support hotline: +603 8213 2288

+603 8213 2288

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Resources

Access MEASAT’s essential tools to support and optimise satellite service performance

Azimuth and Elevation Calculator

Calculate the correct azimuth and elevation angles to align your ground antenna with a satellite in geostationary orbit

  • Not applicable for satellites in inclined orbits
  • Manual input available for latitude and longitude if your location is not listed
Access Tool

Sun Outage Calculator

Estimate signal disruptions caused by sun outages, brief periods when the sun, satellite, and ground antenna align

  • Typically occurs around the Spring and Autumn Equinoxes
  • Outage duration varies based on antenna size, location, and frequency
  • Results are estimates and may vary
  • Not supported for inclined orbit satellites
Access Tool

Speedtest

Measure the performance of your internet connection by testing download speed, upload speed, and latency (ping)

  • Supports both satellite and terrestrial services
  • Results may vary depending on device, location, and network conditions
Access Tool

MEASAT Access Programme

MEASAT’s Access Programme helps cable and Direct-to-Home Pay TV operators access the growing video neighbourhood at MEASAT satellites. Operators under the 91.5°E footprint can apply for a Television Receive Only (TVRO) antenna to access distributed channels.

Apply Now

*Terms and conditions apply

Video Neighbourhood

Explore the MEASAT Video Neighbourhood, offering a wide range of TV channels and services.

PlatformChannel NameVideo EncryptionVideo FormatDownlink
Freq (MHz)		Pol (V/H)Beam
Celestial Movies IndonesiaIrdetoMPEG-4/
DVB-S2
8PSK 3/5
29.7 Msym/s		3960.00HMEASAT-3d
Global
Crime & Investigation HDPower Vu
History HD
Lifetime HD
KIX HDIrdeto
Max InternationalPower Vu
Max Middle East
SAB International
Set International
Set Middle East
My CinemaIrdetoMPEG-4/
DVB-S2
8PSK 3/5
29.7 Msym/s		4000.00HMEASAT-3d
Global
Motorvision TV
Celestial Classic Movies
Celestial Movies Korea
CM Pinoy
Thrill
Zee BanglaConax
Rock ActionIrdetoMPEG-4/
DVB-S2
8PSK 3/5
29.7 Msym/s		4040.00HMEASAT-3d
Global
Rock Entertainment
Rock Extreme
ZooMoo Asia
& PicturesConax
& TV
Zee Cafe
Zee Cinema Asia
Zee TV
Zee Action
Zee Anmol
Zee Bollywood
Zee Business
Zee News
Zee Zest
Zing Asia
PlatformChannel NameVideo EncryptionVideo FormatDownlink
Freq (MHz)		Pol (V/H)Beam
UNTVFree-to-airMPEG-4/
DVB-S2
QPSK 2/3
7.5 Msym/s		3706.50HMEASAT-3d
Global
RTMDirectorMPEG-4/
DVB-S2
8PSK 2/3
12.4 Msym/s		3881.00HMEASAT-3d
Global
DZRH TVFree-to-airMPEG-4/
DVB-S2
8PSK 2/3
3.333 Msym/s		3984.00VMEASAT-3d
Global
TVK (Cambodia)MPEG-4/
DVB-S2
QPSK 3/4
4.166 Msym/s		4005.5VMEASAT-3d
Global
PlatformChannel NameVideo EncryptionVideo FormatDownlink
Freq (MHz)		Pol (V/H)Beam
MCPCConaxMPEG-4/DVB-S2
8PSK 2/3
31.0 Msym/s		12,563HMEASAT-3b
Indonesia
MCPCConaxMPEG-4/DVB-S2
8PSK 2/3
31.0 Msym/s		12,643HMEASAT-3b
Indonesia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 5/6
30 Msym/s		10,732VMEASAT-3b
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 5/6
30 Msym/s		10,772VMEASAT-3b
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 5/6
30 Msym/s		10,812VMEASAT-3b
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 5/6
30 Msym/s		10,852VMEASAT-3b
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 5/6
30 Msym/s		10,892VMEASAT-3b
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 5/6
30 Msym/s		10,932VMEASAT-3b
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 5/6
30 Msym/s		10,982VMEASAT-3d
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 5/6
30 Msym/s		11,022VMEASAT-3d
Malaysia
MCPCVideoguardMPEG 4/DVB-S
QPSK 7/8
30 Msym/s		11,062VMEASAT-3d
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 3/4
30 Msym/s		11,102VMEASAT-3d
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 3/4
30 Msym/s		11,142VMEASAT-3d
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 3/4
30 Msym/s		11,182VMEASAT-3d
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 5/6
30 Msym/s		11,232VMEASAT-3d
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 3/5
30 Msym/s		11,272VMEASAT-3d
Malaysia
MCPCVideoguardMPEG 4/DVB-S2
8PSK 5/6
30 Msym/s		11,312VMEASAT-3d
Malaysia
MCPCIrdetoMPEG-4/DVB-S
8PSK 3/4
34 Msym/s		12,276.5HMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S
QPSK 5/6
30 Msym/s		12,316.5HMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S2
8PSK 3/4
34 Msym/s		12,356.5HMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S2
8PSK 3/4
34 Msym/s		12,396.5HMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S
QPSK 3/4
32 Msym/s		12,436.5HMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S
QPSK 5/6
32 Msym/s		12,476.5HMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S2
8PSK 3/4
32 Msym/s		12,683HMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S2
8PSK 3/4
32 Msym/s		12,316.5VMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S2
8PSK 3/4
32 Msym/s		12,436.5VMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S2
8PSK 3/4
32 Msym/s		12,523VMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S
QPSK 5/6
32 Msym/s		12,563VMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S
QPSK 5/6
32 Msym/s		12,603VMEASAT-3b
India
MCPCIrdetoMPEG-4/DVB-S
QPSK 5/6
32 Msym/s		12,643VMEASAT-3b
India

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MEASAT Global Berhad
195601000151 (2866-T)

MEASAT Teleport and Broadcast Centre
Jalan Teknokrat 1/2, 63000 Cyberjaya, Malaysia

+603 8213 2188

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Azimuth and Elevation

Calculate angles to align your antenna with MEASAT satellites.

Sun Outage Prediction

Predict sun outage durations during Vernal and Autumnal Equinox.